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How does East Japan Railway leverage IoT for customer enhancement?

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Japan is one of the global leaders in leveraging AI and IoT to enhance customer experiences across different industries, from retail to transportation to smart cities. Panasonic, Hitachi, SoftBank, and Rakuten are pioneering Japanese firms with smart home tech solutions that automate convenience and energy efficiency through appliance connectivity and AI control.

Sensor-driven inventory management, digital signage, and customer tracking are implemented in stores to enable personalized promotions. Railway companies such as JR East use extensive real-time IoT monitoring and AI predictive maintenance to improve transportation safety and reliability.

The ways in which East Japan Railway leverages AI and IoT for customer enhancement are as follows:

  • East Japan Railway (JR East) uses over 9,000 sensors on its rolling stock to monitor components such as doors, brakes, motors, bearings, etc., in real-time.
  • AI algorithms analyze the sensor data continuously to detect abnormalities and potential failures through pattern recognition.
  • AI analyzes the door motion sensor data to identify deviations from normal operating patterns, allowing timely maintenance before the door can completely fail.
  • Vibration, noise, and temperature sensors perform similar analytics, enabling AI to detect issues such as abnormal wheel wear, motor problems, etc., before they can escalate.
  • Real-time telemetry data combined with maintenance logs allows AI to optimize components for replacement intervals in cost-efficient predictive maintenance.
  • The AI and IoT approach implemented by JR East reduced operational incidents by 20% while lowering maintenance costs by billions of yen.
  • Telemetry data collected from sensors on vibration, temperature, oil pressure, and component wear allows condition-based monitoring to detect early signs of failure.
  • Data is collected from more than 9,000 train cars and analyzed in the Azure cloud to identify trends and deviations, with machine learning models applied in failure forecasting.
  • Bespoke deep learning algorithms analyze raw vibration sensor data to accurately identify abnormal patterns specific to bearing wear, wheel faults, motor issues, etc.
  • AI evaluates the sensor data in context with maintenance logs, weather data, and train schedules to minimize false positives and improve predictive accuracy.
  • Continuous training is required for models on new data to improve over time, with anomaly detection adapting to changing equipment performance baselines.
  • Trains with IoT gateways temporarily store sensor data for offline model inferencing, allowing timely onboard failure predictions even with network interruptions.
  • Predictive notifications are interfaced with tech tablets to enable maintenance for dynamic schedules before breakdowns.
  • The AI approach is expanded by JR East to optimize train schedules, energy efficiency, and crew assignments in addition to maintenance.

As we can see, the railway combines extensive real-time monitoring through onboard IoT sensors with the predictive capabilities of AI to detect potential failures and enable preventative maintenance, improving the safety and reliability of millions of daily passengers.

Sources:- Metro Railnews, JREAST, East Japan Railway Company

2 thoughts on “How does East Japan Railway leverage IoT for customer enhancement?

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